Promotion: R Rewards Programme

"R Rewards Programme"
on Rakuten FX

Trading has never been so rewarding! Earn points and redeem free gifts of your choice!


It's not just about trading.

You deserve to be rewarded more!

Trade

Earn

Redeem

1K = 5

Hot picks for you!

Join us and discover more rewards

New to Rakuten? Welcome!

Exclusive +8,000 points just for you

Account opening (5 mins only!)

Click here to apply for an Rakuten FX account online.

Fund your account

Check out ways to complete your first deposit!

Finish your first trade!

Register for the Programme and get extra points on your first-trade!

Already have an account?

Register to start your reward journey!

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*Required Fields

By registering the above Form, I/we acknowledge that I/we have read and understood Rakuten Securities HK’s Personal Information Collection Statement.

***Remarks (only applicable to registrants of “R Smart Rewards”): From 1st June 2024 onwards, client’s trading volume of the month will be counted for “R Rewards Programme” only upon successful registration of “R Rewards Programme” (e.g. If “R Smart Rewards” client registers for “R Rewards Programme” on 15th June 2024, his/her trading volume in June 2024 will not be counted for “R Smart Rewards”, but will be counted for “R Rewards Programme” from registration date only. Client’s monthly trading volume can be counted for 1 Programme only at all times.***

Frequently Asked Questions

General

What is the Rakuten FX R Rewards Programme ?

The R Rewards Programme is a point-based membership programme where clients can earn points (P) by general trading or participating in the campaigns, activities or events specified by Rakuten Securities HK. The points earned through such activities can be used to redeem a variety of rewards which span across dining, shopping, and leisure activities. Check the full list of rewards via the “R Rewards Portal” (login now).

Who can join the Programme?

Anyone with a Rakuten FX live account under Rakuten Securities HK can join this programme!

 

This Programme is specifically designed to reward prestigious clients for continuously trading with us. Whether you are new to investing or an experienced trader, you can be rewarded more by earning points through trading. Become part of us and enjoy exciting rewards plus exclusive market insights and reports for free!

How can I join?

To join R Rewards Programme, all you need to do is to open a Rakuten FX live trading account and register for the Programme. Not yet our client? Apply online here!

For new clients, you have the chance to enjoy exclusive points as a welcome reward to get a head start. Check out our official webpage for the latest offers and promotions.

For existing clients already holding a Rakuten FX live trading account, simply register for the Programme here and you’re all set! Login to R Rewards Portal to view your points and trade for rewards!

If I have multiple Rakuten FX accounts, can I get rewarded for all accounts at the same time?

Each client can participate in the R Rewards Programme with one Rakuten FX live account only, but the registered account can be changed any time as needed. The latest registration of the account registered shall prevail, and the trading volume of the Eligible Account will be computed for the number of points entitled.

Can I join this Programme and another campaign at the same time?

Unless otherwise specified, this Programme cannot be used in conjunction with other Promotions, discounts.

Points (P)

What are points (P)?

Points (P) refers to the points earned from the R Rewards Programme which can be used to redeem different types of rewards via the R Rewards Portal.

How can I earn points?

In general, you can get 5 points for every 1K you trade on Rakuten FX trading platform. Points can be earned by executing trades on your Rakuten FX live account or by completing tasks during limited-time promotions. Check out our official website or login to R Rewards Portal for the latest offers.

Do the points have an expiry date?

General trading points will be valid until the last calendar day of the 12th month from the actual trading day. For example, points earned from the trading day on 5 March 2024 will expire on 31 March 2025.

For points earned from participating in other campaigns, activities or events specified by Rakuten Securities HK, please refer to the relevant terms and conditions of the relevant campaigns, activities or events regarding the points’ expiration date.

Upon expiration date, the batch of points will be cleared from your points balance immediately. Please refer to the R Rewards Portal for the latest points balance, history, and details for more information.

R Rewards Portal

What is R Rewards Portal?

R Rewards Portal is a platform for registered clients of the Programme to access points balance, point history record and for reward redemption, etc.

How can I login to R Rewards Portal?

Click here to start logging in to the R Rewards Portal. You will be required to login with your registered account number and email address. After successful submission, you will be required to input a one-time password (OTP) for security purposes. Please check your registered email address for the OTP and note that it will be valid for 30 minutes only. After 30 minutes, you will be required to input a new OTP again.

I traded just now, why are the points not updated on R Rewards Portal?

It may take up to 3 business days for points to be reflected on the points balance on your R Rewards Portal for general trading points.

An error message pops up when I try to login to R Rewards Portal. Why isn’t it working?

Please make sure you have entered both your registered account number and email address correctly when you login to R Rewards Portal. If you are certain that the information is correct but still unable to login, please contact us at (852) 2119 0116 or WhatsApp us at (852) 6547 2442 or email us at info@sec.rakuten.com.hk.

Where can I get the one-time password (OTP) for logging into R Rewards Portal?

After successful submission of account number and email address, you will need to enter a one-time password (OTP) to view the contents in R Rewards Portal. The OTP will be delivered to your registered email address, please input the OTP on the R Rewards Portal for platform login. If you did not receive the password, please contact us at (852) 2119 0116 or WhatsApp us at (852) 6547 2442 or email us at info@sec.rakuten.com.hk.

Redemption

What can I redeem?

We offer a variety of reward options including cash rewards and e-vouchers which cover dining, shopping, and leisure activities. Become a participant of the Programme and login to R Rewards Portal now to view the fascinating list of rewards.

How can I redeem the rewards?

All reward redemption requests should be submitted via R Rewards Portal. Please refer to the “Redemption” page on R Rewards Portal.

How can I check how many points I have earned?

You can check information such as points balance, history, and rewards redemption information, etc. on R Rewards Portal. It may take up to 3 business days for General Trading Points to be credited and reflected on the points balance on your R Rewards Portal.

When will I receive the reward?

Once you successfully submit the redemption request via R Rewards Portal, it may take up to 15 business days for arrangement of the reward. For cash rewards, it will be computed and credited to the Eligible Account. For e-vouchers, please check your registered email address for receiving the e-voucher (e-vouchers could be in the form of QR code, bar code, etc.). If the account is closed before receiving any reward, it is deemed as forfeited.

General terms and conditions

1. The Programme starts on 6 May 2024 at 06:00 a.m. (Hong Kong Time) and will continue until The Programme is terminated in accordance with Clause 7 (“the “Programme Period”).

2. The Programme applies to all clients who are currently holding Rakuten FX Live account of Rakuten Securities Hong Kong Limited (“Rakuten Securities HK”).

3. Clients must register for The Programme through the designated registration page with correct and valid information including their registered email address and Rakuten FX account number (“Eligible Account”). Failure to input accurate information may lead to unsuccessful registration.

4. Each Client can only register one (1) eligible account in The Programme at all times. Clients who want to change their eligible account for The Programme may resubmit their registration through the designated registration page, however, please note that all trading records for point calculation and reward amount of the new registered account will be effective from the next trading day following the registration date.

5. Each Client can only enjoy point calculation with one (1) eligible account in the Programme at all times.

6. Unless otherwise agreed, this Programme cannot be used in conjunction with other promotions.

7. Rakuten Securities HK reserves the right to offer, suspend, vary or discontinue the offers under The Programme and amend the terms and conditions thereof at any time without prior notice. In case of any dispute, the decision of Rakuten Securities HK shall be final and conclusive.

8. Rakuten Securities HK has no responsibility for incomplete, lost, late and damaged forms or unavailable network connections, or delayed electronic transmission which may limit an Eligible Account’s ability to participate in The Programme.

9. The Terms and Conditions are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

10. The Terms and Conditions are subject to prevailing regulatory requirements.

11. In the event of any discrepancy between the Chinese and English versions of these terms and conditions, the English version shall apply and prevail.

Earning Points

12. Point (“Point”), abbreviated as “P”, is the unit of reward allocated to Eligible Account under The Programme, in which may be used by the Client for redemption of goods or services in the R Rewards Portal (“R Rewards Portal”).

13. In general, Clients can earn 5 points for every 1,000 (1K) trading volume in any currency pairs (no matter open or close) in the Eligible Account (“General Trading Points”).

14. Apart from General Trading Points, clients can earn points from specific promotions (“Promotion Points”). Please refer to the R Rewards Portal or Rakuten Securities HK’s official website for latest promotion details.

15. General Trading Points will be credited and reflected on the Client’s R Rewards Portal in a period of up to 3 working days.

16. Promotion Points will be credited and reflected on the Eligible Client’s R Rewards Portal according to the T&C stated for each promotion.

17. The points earned are non-transferable. They cannot be sold, purchased, exchanged, transferred or assigned to other accounts.

18. Clients should check their latest point balance on the R Rewards Portal from time to time to ensure the relevant general trading points have been credited successfully. All point records in Rakuten Securities HK’s system shall be final and conclusive as to the balance of the points displayed in R Rewards Portal at any time, the amount of General Trading Points received by clients is subjected to the trading records of Rakuten Securities HK.

Expiration of Points

19. General Trading Points are valid until the last calendar day of the 12th month from the actual trading day. For example, the expiry date for points earned from the trading day on 15 March 2024 will expire on 31 March 2025. For points earned from participating in other campaigns, activities or events specified by Rakuten Securities HK, please refer to the relevant terms and conditions of the relevant campaigns, activities or events regarding the points’ expiration date.

20. Any unused points after its expiry date will be forfeited and cannot be carried forward. All expired points will be forfeited upon expiration date and will not be re-issued under any circumstances.

Exclusive offer for New Clients

21. New clients means the clients who do not currently hold any Rakuten FX trading account with Rakuten Securities HK, and closed any Rakuten FX trading account with Rakuten Securities HK within the past twelve (12) months before the account opening application date (“New Client”).

22. New client who successfully register for the Programme through the designated registration page with correct and valid information including their registered email address and Rakuten FX account number and have completed the following on or before the last calendar date of the next calendar month following the account opening month is eligible to receive total up to 8,000 points (“Welcome Points”). Each New Client is entitled to the Exclusive offer for New clients once only under The Programme. Upon successful completion of the tasks below, the corresponding Welcome Points will be credited to the Eligible Account on or before the 15th day of the 3rd calendar month from account opening month.

a. Open a Rakuten FX live account (+2,000 points)

b. Fund the newly opened Rakuten FX account with an initial deposit of no less than HK$10,000 (+3,000 points)

c. Complete any trade with any currency pairs (no matter open or close) (+3,000 points)

Redemption

23. Clients can redeem rewards using their earned points, and redemption requests can only be submitted through the R Rewards Portal. Please refer to the “Redemption” page on R Rewards Portal for the full list of products or services available for redemption. All visuals and descriptions are for reference only.

24. Upon successful redemption request via R Rewards Portal, the corresponding points will instantly be deducted from the Eligible Account.

25. Clients will be notified by email within up to 15 working days with details of the selected choice of reward (applies to e-vouchers only).

26. For cash reward options, the amount of reward will be credited to the Eligible Account within up to 15 working days upon successful submission of redemption request.

27. For USD denominated currency account, HKD cash reward amount will be converted to USD at the rate of 7.85.

28. Rakuten Securities HK reserves the right to accept or decline your request to redeem the offers and rewards on R Rewards Portal.

29. Redemption requests will be rejected if the Eligible Account’s points balance is insufficient (or if the request is not accepted by Rakuten Securities HK for any other reasons).

30. If the Eligible Account is closed before receiving any rewards and gifts, it is deemed as forfeited.

31. Once a redemption request has been submitted via the R Rewards Portal, no changes or cancellation are allowed, and no refund arrangement will be provided.

32. All points record of the Eligible Account are subject to the system record of Rakuten Securities HK.

33. Clients should refer to the relevant merchants and/or suppliers under The Programme regarding the rewards’ validity periods and detailed terms and conditions.

34. Rakuten Securities HK and participating merchants and suppliers under The Programme reserve the right to change the terms and conditions of the offers, including goods and services, without prior notice. Rakuten Securities HK will not be responsible any losses caused by disputes between Clients and participating merchants and suppliers under The Programme.

35. Rakuten Securities Hong Kong accepts no liability for the quality of the products provided by the supplier(s).

36. Rakuten Securities HK has no responsibility for incomplete, lost, late and damaged forms or unavailable network connections, or delayed electronic transmission which may limit an Eligible Account’s ability to redeem the rewards on R Rewards Portal.